We strive every day to perfect the quality of our work and ensure customer satisfaction. Nevertheless, we are at your disposal to help resolve any problems or concerns. It is possible to submit a formal complaint.
A complaint, pursuant to Article 2, letter t-bis) of ISVAP Regulation No. 24 of May 19, 2008, is defined as: “a statement of dissatisfaction made against an insurance company regarding a contract or insurance service; requests for information or clarification, claims for compensation, or requests for contract execution are not considered complaints.”
According to letter t-ter), the complainant is defined as: “a person entitled to file a complaint with the insurance company, such as the policyholder, the insured, the beneficiary, or the injured party.”
Please include the following information:
Complaints can be submitted preferably by email to: reclami@irisglobal.it
Alternatively, in writing to:
Complaints Office
C/ Julián Camarillo, 36 – 28037 Madrid (Spain)
If you are not satisfied with the outcome of the complaint or if there is no response within 45 days, you may contact IVASS at:
IVASS – Institute for the Supervision of Insurance
Via del Quirinale, 21 – 00187 Rome
Fax: 06.42.133.745 or 06.42.133.353
PEC: ivass@pec.ivass.it
Complaints addressed to IVASS must include:
You may use the following template:
IVASS Complaint Template
As this is the company’s first year of insurance distribution activity in Italy, there are no statistical data to report officially.
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